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refund

Refund Policy

TANIZAKI COFFEE VILLAGE (hereinafter referred to as "Our Shop") has established the following refund policy with the utmost consideration for user satisfaction.

Article 1 (Scope of Application)

  1. This policy applies to products purchased from our store.
  2. In the following cases, refunds will not be granted.
    • Used or opened items
    • Damage or soiling due to user's responsibility
    • Sale items and special discount items
    • Made-to-order products and custom order items

Article 2 (Conditions for Refund)

  1. In case of product defects, imperfections, or incorrect shipping, we will offer a refund or exchange.
  2. Refund requests must be made within 3 days of product arrival.
  3. To process a refund, users must provide the following information:
    • Order number
    • Product photos (in case of damage or defects)
    • Reason for refund

Article 3 (Refund Procedure)

If your refund request is approved, we will proceed with the following steps.
Refunds may take up to 7 business days to process.

  • For credit card payments: Refunds will be processed through the payment company.
  • For bank transfers: Please transfer to the designated account.
  • For electronic payments: Refunds will be issued through the payment service used.

Article 4 (Returns and Returns Shipping)

If you wish to receive a refund, please return the product to the designated address. We recommend using a trackable shipping method for returns.
Regarding return shipping costs, they will be handled as follows.

  • Returns due to our responsibility (defective items, incorrect shipments, etc.): We will cover the shipping costs.
  • Returns due to customer's convenience (e.g., change of mind, size issues): Customer is responsible for shipping costs.

Article 5 (Exceptions)

Refunds will not be granted in the following cases:

  1. Past the refund request deadline
  2. Return of only part of the product (e.g., returning part of a set product)
  3. If return conditions are not met
  4. In addition, if we determine that a refund is difficult based on our judgment.

Article 6 (Inquiries)

For inquiries regarding refunds, please contact the following department.

Email address
info@tanizaki-coffee.com