Article 1 (Applicability)
These regulations define the rights and obligations between TANIZAKI COFFEE VILLAGE (hereinafter referred to as "the Store") and users regarding the use of the online sales service (hereinafter referred to as "this Service") provided by the Store.
Article 2 (Registration for Use)
1. Users shall complete user registration by the method prescribed by our store when using this service.
2. The store may not approve your registration.
Article 3 (Product Orders and Contract Formation)
Users can order products through this service.
2. A sales contract will be established at the time our store accepts the order.
3. Some items may require prior approval from our store.
Article 4 (Payment)
1. The price of the merchandise shall be paid by the method designated by our store.
2. Payment methods include credit cards, bank transfers, and electronic payment services like STRIPE.
3. If payment fees are incurred, the user shall bear them.
4. If payment cannot be confirmed by the due date, our store reserves the right to cancel the contract.
Article 5 (Shipping Costs and Delivery)
1. Products will be shipped to the address specified by the user.
Shipping costs are determined based on the shipping conditions.
3. We use [our partner shipping carrier], and you can choose between standard shipping and express shipping.
4. We shall not be held liable for any delays in delivery.
5. Separate terms and conditions will be established for international shipping.
Article 6 (Returns and Exchanges)
1. If there is a defect in the product, the user shall contact us within 3 days of product arrival.
2. The conditions for returns and exchanges are as follows:
・Only unused and unopened products.
・Shipping costs for returns shall be borne by [the store/the user].
Refunds shall be made according to the refund method.
Article 7 (Cancellation Policy)
Cancellations after order confirmation are generally not accepted.
2. As an exception, cancellations are permitted only if the item has not yet been shipped and we have approved the cancellation.
3. If your cancellation is approved, refunds may take up to 7 business days to process.
Article 8 (Prohibited Acts)
Users shall not engage in the following acts.
1. Providing false information
2. Unauthorized use of this service by a third party
3. Acts that interfere with the operation of our store
4. Use of an invalid payment method or rejection of payment
5. Large orders for resale
6. Defamation or nuisance behavior towards our store or other users.
Article 9 (Disclaimer)
1. Our store is not responsible for damages caused by natural disasters, communication failures, or other force majeure events.
2. The store shall not be liable for any damages incurred from the use of the product.
3. In the event of any damages incurred from the use of this service, our store's liability shall be limited to the price of the product.
4. Product packaging design, specifications, and prices are subject to change without prior notice.
Article 10 (Privacy Policy)
2. Your personal information will be managed appropriately in accordance with our store's privacy policy.
2. The store will not provide personal information to third parties without the user's consent, except when legally required.
Article 11 (Terms and Conditions Changes)
1. The store may amend these rules as necessary, and the amended rules shall take effect upon notification on this service.
When significant changes are made, users will be notified in advance.
Article 12 (Governing Law and Jurisdiction)
1. The interpretation and application of these rules shall be governed by Japanese law.
2. Disputes regarding these rules shall be subject to the exclusive jurisdiction of the court having jurisdiction over the location of our store.
Above
Update: May 1, 2025